![]() The number of requests resolved with and without knowledge base articles Learn which articles solved requests and how many views each got (as well as other useful metadata) by clicking on the number count in the table below the graph. The number of times your customers viewed knowledge base articles in the portal and found them helpful The average customer satisfaction rating for your team How your team is tracking towards each of the SLA goals you have set The number of requests assigned to your agents Here are the reports we include by default: You can also create a CSV report of the dataset by choosing Export CSV in the top right-hand corner. Click on a number count in the table to drill down into individual requests.In the dropdown field below the graph, choose the date range you’re interested in.Select the Created vs Resolved report in the sidebar.From your service project, go to Reports.You can find the other default reports in the Reports sidebar. We include this report by default because it's the quickest way to check the health of your service project. Is our service project scaling with our business or do we need to add staff?.Do we support a service that causes more issues than it's worth?.Was this week's volume of requests a one-time occurrence or the start of a trend?.Resolution trends like this can answer questions like: The most common way to measure your service team's health is by comparing how many requests come in with how many your team can resolve. Compare requests created vs requests resolved
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