Additionally, Barracuda, ConnectWise, VSA by Kaseya, and NinjaRMM offer agentless capabilities, providing extended monitoring functionality that might be desired in some circumstances. Unfortunately, this also limits their capabilities.Īll the RMM products in this comparison offer agent-based monitoring. They rely on functionality that already exists in the objects being monitored to share information about the device/service status. They are more secure than agentless implementations, typically use less bandwidth, and can provide more comprehensive monitoring.Īgentless setups can be configured without additional software, making it easy to get up and running quickly. There are pros and cons to each.Īgents are software provided by the RMM tool that create the connection between the RMM tool and the objects being monitored. There are two methods of establishing the monitoring - agents and agentless. To monitor your customers with an RMM tool, you’ll need to somehow “connect” to the devices/services to see what they’re up to. Vigilix reports that while the platform is offered as a service, the company is willing to discuss on-prem under special circumstances with enterprise level customers. Barracuda, ConnectWise, and VSA by Kaseya are your only solutions with available on-prem versions among the products in this comparison. Dedicated IT infrastructure, security, and administration costs aside, on-prem still has its place. There are, of course, instances when you’d prefer, or are required, to have your software running on-premises. On-Prem Delivery?Īll of the solutions in this comparison are available via a SaaS model. Additionally, we have made a spreadsheet available that contains more details and information than would fit in this article. Rather, we’ve broken the data down by key attributes to make it easier for you to compare and contrast the features and aspects most important to your business. In an attempt to give you a jump start in your evaluation, XaaS Journal rounded up a handful of the most popular products: Download overview of Remote Monitoring & Management comparison (.XLSX format)Īs with our other comparisons, we won’t be selecting a “best” product or “editor’s choice.” There’s no way we could pick one product that fits the needs of all our readers. There are many RMM platforms to choose from today. Thanks to the intelligence of the software, you can proactively attend to many customers and receive alerts if, or even before, problems arise. By leveraging this powerful automation tool, IT solution providers can efficiently and remotely monitor and manage their customers’ IT assets. No word yet on whether or not Continuum plans to target enterprises IT departments, but offering LogMeIn Pro can only improve those chances.Remote monitoring and management (RMM) is a core function of any managed services business. While LogMeIn Free is designed for the SMB sector, LogMeIn Pro is targeted at larger enterprise businesses. Continuum supports over 3,300 MSPs and a little less than 500,000 SMB endpoints around the world.įor Continuum, partnering with LogMeIn gives the company a chance to do two things: strengthen its RMM offering by adding a remote access solution, and target a whole new sector. LogMeIn now has a channel to reach a broader range of managed services providers. ![]() For LogMeIn, the potential upside from the deal is clear. If the one-year relationship runs as planned, we can probably expect the two sides to sign a longer-term agreement sometime during late 2012, I suspect.Ĭombining remote access and RMM solutions is becoming increasingly popular. Meanwhile, the Continuum-LogMeIn deal sounds like a trial agreement between two companies that have never worked together before. The company recently launched Continuum Vault, a backup and disaster recovery (BDR) service built in partnership with Datto. “Our agreement with LogMeIn ensures that our partners uniquely benefit from the combined value of remote access and RMM technology.”Ĭontinuum (formerly Zenith RMM) has been partnering on a number of fronts. ![]() “We believe the combination of our RMM services and LogMeIn’s remote access capabilities will introduce new opportunities for MSPs to better serve their clients and grow their business,” Continuum CEO Michael George said in a prepared statement. Under the terms of the deal, which lasts for only one year, Continuum will promote LogMeIn Pro and LogMeIn Free to its manged services partners. Continuum, the remote monitoring and management (RMM) software provider, has agreed to become the the official MSP channel partner of LogMeIn, the remote access and IT management service provider.
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